Amazon Decides to Discontinue Cashier-Less Technology “Just Walk Out” at Fresh Stores.

Behind the Scenes of Amazon’s ‘Just Walk Out’: The 1,000 Indian Workers Monitoring Your Grocery Shopping

In May 2023, it was reported that Amazon’s cashier-less “Just Walk Out” technology at its larger Amazon Fresh grocery stores relied heavily on 1,000 employees in India monitoring the cameras to ensure transactions were recorded accurately. It was revealed that 70% of all “Just Walk Out” purchases depended on these overseas workers. Due to this revelation, Amazon has decided to replace the “Just Walk Out” program with “smart carts” that allow shoppers to scan items as they shop to avoid checkout lines. Additionally, more self-checkout stations will be available for non-Amazon members.

This change will only apply to Amazon’s larger Amazon Fresh stores, which are located in places like Oceanside, N.Y., Paramus, N.J., Broomall, Pa., and Warrington, Pa. The company will continue to use the “Just Walk Out” technology in its smaller Amazon Go stores and some Amazon Fresh locations in the U.K. Amazon’s shift in technology comes amid evolving trends in the retail industry.

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